
A service failure assessment model for smart product consumption experience based on customer perception
<a href="https://news.google.com/rss/articles/CBMiX0FVX3lxTE0xaGhJemZvWF9TZVdoTWlneThNZDBoeWdXaHhDcUxPdG9oX0ExYWVzYkJRV05YMEE2VDUyRGcxQjhjTXF6aDNiTHJtOE9vSnRJWk5NV2dLR3Ftc0pKY0lB?oc=5" target="_blank">A service failure assessment model for smart product consumption experience based on customer perception</a>&nbsp;&nbsp;<font color="#6f6f6f">Nature</font>

